Alice, Eastern Cape · English and isiXhosa · info@solutionssinazo.co.za
Professional profile
Founder and director of Solutions Sinazo (Pty) Ltd, working across product strategy, service design, operating models, commercial development and delivery coordination. This current practice builds on experience in retail supervision, education administration, customer care and logistics support.
Current practice · start date to confirm
Solutions Sinazo (Pty) Ltd
Founder & Director
- Lead product and service strategy across Solutions Sinazo: define problems, audiences, priorities and practical delivery pathways.
- Develop service designs, user journeys, operating models, requirements, research briefs and professional proposals; coordinate development and review.
- Develop commercial models covering configured services, pricing logic, cost considerations and bounded capacity; distinguish working proposals from validated commercial results.
- For BlackBox, develop the workforce and skills proposition, service catalogue, provider-participation model, workflow quality requirements and commercial structure.
Current scope is described from owner records and product-development documents. Formal start date requires confirmation; designed capabilities and commercial models are not claims of a completed live service.
27 May 2024 – 30 April 2026
Kwantu Superspar
Supervisor Store Promoter
- Supported eCommerce and point-of-sale operations, promotions, customer enquiries and complaint resolution.
- Supervised tasks and staff rosters; coordinated pricing displays, stock checks, quality administration and retail support services.
- Reported promotion to supervisor within the first three months; developed in-store campaigns and the CounselEase employee wellbeing initiative.
9 November 2020 – 15 January 2021
Bidvest Steiner
Helpdesk Administrator / Credit Controller Assistant
- Handled debt enquiries, payment arrangements, proof-of-delivery collections and document administration.
8–30 June 2020
Deloitte & Touche
Admin Clerk
- Managed document filing, transfers and classification checks in the company registry.
From 3 January 2020 · current status to confirm
Abantu Staffing Solutions
Admin Clerk · assignments
- Provided administration and reception support according to assignment requirements.
The source CV says ‘Present’. Ongoing assignment status has not been confirmed.
24 June – 23 September 2019
Ilanga Cash Loans
Branch Office Manager
- Coordinated branch operations, staff, customer service, loan administration and debt follow-up.
- Maintained client files, transaction records, referral commissions and supplier correspondence.
1 February 2018 – 18 June 2019
Damelin College
Receptionist
- Coordinated reception, calendars, staff rosters, student communications and facilities enquiries.
- Trained telemarketers and supported interns during workplace learning.
- Contributed to staff development, health and safety, student support, marketing, publication and community committees.
17 November 2017 – 31 January 2018
Damelin College
Telemarketer
- Explained courses and promotions, contacted prospective students and arranged consultant appointments.
24 November 2015 – 3 March 2016
Cambridge Spar
Cashier
- Handled point-of-sale transactions, packing and daily cash administration.
25 November 2014 – 26 March 2015
Vector Logistics
Receptionist
- Provided reception support, maintained contact records and scanned proof-of-delivery documents into SAP.
From 1 August 2013 · end date to confirm
Bidvest Panalpina Logistics
Admin Clerk
- Supported order processing, data capture, SAP proof-of-delivery records and credit requests.
- Assisted with invoice administration, general ledger support, casual labour records and client correspondence.
The source lists 29 October 2024 as the end date, overlapping subsequent roles. The date is retained for private review rather than silently corrected.
20 August 2012 – 8 January 2013
Kempston Car Rental
Rental Agent
- Prepared contracts, quotations and debtor invoices in AccPac; handled client liaison, petty cash and expense controls.
4 April 2011 – 17 August 2012
MSC Education Holdings
Data Entry Operator
- Captured and interpreted data, maintained Excel records and formatted and proofread assessment papers.
14 February – 31 March 2011
Nqoma & Company Attorneys
Runner
- Supported reception, data capture, document collection and company banking errands.
15 December 2010 – 12 February 2011
Cape Union Mart
Sales Assistant · casual
- Supported product sales and customer service in a target-driven retail environment.
Education
Lovedale Public FET College
Certificate in Introductory Arts and Design · 2013 — Drawing, painting, space and volume studies, graphics and design. Entrepreneurship learning is owner-reported; separate module evidence remains to be confirmed.
Cambridge High School
Matriculation · 2006–2010 — English, isiXhosa, mathematics, accounting, life science, physical science and life orientation.
Skills
Design & creative development: Product concepts, service design, user journeys, information structure and visual communication, alongside fine and digital art, graphics, promotional displays and campaign design.
Product strategy & operating-model design: Define product purpose, audiences, service catalogues, provider participation and delivery models. BlackBox work spans employment access, workforce services, skills and economic mobility.
Quality assurance & workflow governance: Define review points, evidence requirements, consent boundaries and outcome records in product and service workflows; apply practical experience in document checks, retail quality and programme review.
Business analysis & requirements: Translate user and organisational needs into functional requirements, decision criteria, service scope and usable processes; connect product intent with delivery constraints and reviewable outputs.
Operational administration: Document control, data capture, order processing, reception, calendars, meeting minutes, rosters, timesheets, facilities enquiries and day-to-day workflow organisation.
Delegation & team supervision: Assigning tasks, scheduling staff, supervising retail operations, training telemarketers, guiding workplace-learning interns and monitoring team responsibilities.
Coordination & delivery management: Translate requirements into scopes, responsibilities, dependencies and delivery steps; coordinate stakeholder communication, campaigns, committees and development work from concept through review.
Financial analysis & commercial modelling: Develop service-pricing logic, cost-to-serve considerations, margin assumptions and bounded capacity models for Solutions Sinazo products; draw on affordability calculations, expense controls, debt monitoring and financial administration.
Customer experience & service resolution: Client liaison, complaint handling, front-of-house service, telephone communication, negotiation and practical query resolution across retail, education, rentals and credit services.
Research & strategic development: Frame problems, research workforce and skills needs, map services and stakeholders, develop proposals and set product priorities around practical economic-participation pathways.
Communication & marketing: Creative writing, transcription, social media marketing, customer correspondence, promotional execution, newsletter contributions and marketing coordination.
Digital capability & enterprise support: Microsoft Excel, AccPac, basic SAP familiarity and eCommerce operations; mentoring, skills pathways and market-access thinking across education and enterprise contexts.
eVolv: founder-owned intellectual property developed for client use, as confirmed by Sinazo. Licensing and contract terms are not published.
References available on request with consent. This public edition omits private personal and third-party contact information. Experience, qualifications and achievements are source-reported, not independently verified.
